Privacy Policy

This Privacy Policy describes how VAN GAO SRL, with its registered office at Str. Tache Ionescu no. 82, Cluj-Napoca, Cluj County, Romania, registered with the Trade Register under no. J12/625/2020, VAT no. RO233090249, processes personal data collected through our website and in the course of our business relationships.

We are committed to maintaining the confidentiality of your data and protecting it in accordance with applicable legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

1. What types of data do we collect?

We collect personal data only when necessary. This may include:

  • First and last name
  • Company name
  • Email address
  • Phone number
  • Delivery/billing address
  • Information regarding orders, quotation requests or feedback

2. How do we collect your data?

Your data may be collected:

  • When you complete contact forms or request a quote on our website
  • By email, phone or direct messages
  • When attending trade fairs or industry events
  • When placing direct orders

3. How do we use your data?

We use your personal data for the following purposes:

  • To respond to enquiries or quotation requests
  • To process orders and deliveries
  • For commercial or administrative communications
  • For internal analysis and service improvement
  • To comply with legal and tax obligations

4. Legal basis for processing

Your data is processed lawfully on one or more of the following grounds:

  • Performance of a contract or taking steps at your request prior to entering into a contract
  • Compliance with legal obligations (e.g. invoicing)
  • Our legitimate interests (e.g. improving our services)
  • Your consent, where required by law

5. How long do we retain your data?

We retain your personal data only for as long as necessary for the purposes for which it was collected or as required by applicable law (e.g. 5 years for tax invoices).

6. Who has access to your data?

Your data may be accessed only by employees and authorised personnel of VAN GAO SRL involved in sales, production or customer support.

In certain cases, your data may be shared with our partners (e.g. courier companies, accounting service providers or web developers), but only on the basis of contractual agreements requiring them to comply with the same confidentiality standards.

7. Your rights regarding your personal data

Under the GDPR, you have the following rights:

  • The right to access your data
  • The right to rectification
  • The right to erasure (“right to be forgotten”)
  • The right to restriction of processing
  • The right to data portability
  • The right to object to processing
  • The right to lodge a complaint
  • The right to lodge a complaint with ANSPDCP – www.dataprotection.ro

To exercise any of these rights, please contact us at: contact@vangao.ro

8. Data security

We implement technical and organisational measures to protect your data against loss, unauthorised access, destruction or alteration.

9. Privacy Policy for Minors

Our website is not intended to collect information from individuals under the age of 16. We do not knowingly collect personal data from minors.

10. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time. Any updates will be published on this page together with the date of the latest revision.

For any questions regarding data protection, please contact us at:

contact@vangao.ro